Terms of Use

To use the products and services that Essays.Solutions offers, you must be of legal age and agree to the following Terms and Conditions.

1. Interpretation of Our Terms

1.1 Agreement refers to our Terms and Conditions.

1.2 Terms – the Company, We, or Our - refer to Essays.Solutions, the provider of academic writing services to Customers.

1.3 Terms - the Customer, the User, You, or Yours - refer to the person or persons who submit Orders with the Company and abide the Terms and Conditions described in this Agreement.

1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Agent.

1.5 Order refers to the actual request for a Product sent to our Company by the Customer. It includes particular requirements and a specification of sources to be used in writing.

1.6 Order Status shows the progress of the Order, the current position towards completion.

1.7 Product is the result of the Order, an original content, written and delivered to the Customer in accordance with his or her inquiry as a digital document.

1.8 Product Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the order.

1.9 Quality Assurance Department refers to the Company’s structural unit responsible for evaluating and protecting the quality of our Products and Services.

1.10 Support Team or Support refers to the Company’s structural unit responsible for coordinating and assisting the Order process.

1.11 Verification Process is a set of actions required from the Customer and Support to confirm the billing identity of the Customer and transaction authorization as well as to prevent fraud.

1.12 The Writer is a person employed with a company as a freelancer who provides research and writing services to the Customer according to the Company Agreement.

1.13 The Application refers to the mobile user application specifically designed to attend to the customer needs with the help of mobile device.

1.14 The term – Personal Balance – refers to the personal account of the Customer with the Company that stores Credits of the customer, added to his/her personal balance at own will to further compensate the price of the order(s) at own discretion.

1.15 The term – Affiliate Program – refers to a special program targeted at existing Customers of the Company. The aim of the program is to reward regular clients with Credits to Personal Balance for driving new Clients to the website. The commission rates (rewards) are defined by the Company and can be changed at its own discretion.

2. Order Placing and Registration

2.1 The Order is placed by completing the Order form provided in the Application. No Product is provided by other means of its request.

2.2 The Order form will specify the scope of work, Order parameters and delivery terms. It is Your personal responsibility to provide exact, full and final information to each standard Order form section when filling in Our Order form.

2.3 In addition to Your Product requirements You will be requested to register by providing Your contact information such as Name, email address, country of residence and telephone number. Should any of these parameters change over time, it is your responsibility to update your profile accordingly or inform Support of such changes.

2.4 Once Your profile is created based on the information You provided during registration, You shall not attempt to create another profile by changing your contact details in the Order form. You shall place Orders, communicate and do business with the Company using one and only one profile, created during your first purchase. Should multiple accounts be discovered, the access to such will be closed and purchase history transferred to the only account created during Your first purchase.

3. Order Payment

3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized.

3.2 The Customer can provide payment in instalments, when requested, as long as the following terms are followed:

  • The price of the Order should be $500 (USD) or higher
  • The first part of the payment should be paid right after the Customer receives the first payment link

* Company representatives reserve the right to refuse a Customer in splitting the payment if such a step might comprise successful Order fulfillment.

** If the installments are not issued within a specified time frame, the company reserves the right to temporarily suspend the Order fulfillment until the due amount is received.

3.3 Order can be paid via Credit Card, PayPal, Wire Transfer (payment via this method may take up from 3 to 14 business days) and/or Personal Credit Balance.

3.4 The Company’s platform for all payments is PayPal, which requires the Customer to go through PayPal check-out in Order to pay for the Order; To pay for the Order using Credit Card, the Customer is required to fill in the PayPal form. Such actions will not create a permanent PayPal account, but are required to proceed with a one-time transaction.

3.5 The Company is not responsible for any technical or procedural issues that may occur while the payment is processed by PayPal. These may include, but are not limited to:

  • The payment falling under PayPal Review, which means the payment is not released until the investigation by PayPal is done.
  • The payment being done via E-check (electronic check), which is an electronic version of a paper check used to make payments online. It can take up to 10 days for an E-check to get delivered.
  • Technical issues with the PayPal platform or Customer’s Bank.

If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance.

4. Your Personal Balance

4.1 When placing Orders and buying Products from the Company, You pay using any of the available payment methods at Your discretion. Should the case of partial or full payment reimbursement occur, You have the option to either proceed according to the Money Back Guarantee Policy, or to transfer funds to Credits in Your Personal Account.

4.2 1 Credit equals 1 US Dollar and is stored in Your Personal Account with no limit or expiration date. The number of Credits You store may be used to proceed with the payment for your future Orders with the Company.

4.3 Your funds are transferred to Credits at Your own will and ONLY with Your confirmation. After the transfer of funds to Credits is complete – the amount You store in Credits is Non-Refundable and may be used to pay for your future orders ONLY

4.4 As a part of loyalty program activities, the Company may provide You with a certain Credit amount to further cover payments for Your Future Orders.

5. Order Process

5.1 Order validation. The Company reserves the right to re-check the Order details after the payment to confirm the matching of the requirements with the scope of work indicated in the Order. Should cases of mismatch occur, Support reserves the right to modify the Order to ensure the full match of requirements of the Customer.

5.2 Order volume. Each Order placed by the Customer has a required volume, that is measured by the number of words. Upon the Product delivery the document received has to match the expected number of words metric (the document may have fewer pages than requested, but should have the exact number of words according to the «275 words per page double spaced or 550 words per page single spaced» rule). Should there be a page/number of words mismatch, the Client may request to reformat the paper to match the number of words/pages according to «275 words per page double spaced or 550 words per page single spaced» rule.

5.3 Changes of order details. The Customer and Support may provide changes to the scope of work only if the writer has not started the work yet. No changes can be made once the Writer has started research for the Order. Should the order details increase in volume, order complexity or narrow the completion terms, the Customer will be requested to provide additional compensation for the additional instructions.

5.4 Resources: Should the Customer require specific resource material to be utilized in the production process, s/he must specify those resources and provide them to the Writer. If specified resources are not provided and the writer is responsible for locating and paying for them, additional charges shall be incurred and must be paid before delivery can be made. 

In general, the following deadline for resource provision is in place: 

1.       for orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement,

2.       for orders due within 24-72 hours, there is a 1-hour deadline;

3.       for orders with a 72 hour+ deadline, resources must be received within 1 day. 
In case Customer did not provide materials within the deadline for resource provision, extra payment or extra time for order completion would be required.

5.5 Communication. The Customer is highly encouraged to communicate with the Writer using the Messaging System or contacting Support by using all available communication means indicated.

5.6 Progress tracking. The Customer may track the progress of the Order by using his/her personal account, where information about his/her order and its status is reflected. The Customer may as well contact Support by using all communication means available 24/7 to get updates on his or her Order status.

5.7 Preferred writer option. The Customer may select the Writer to work on the Order by indicating his/her ID number in a Preferred Writer ID field on the order form. By so doing the Customer acknowledges that there is no 100% guarantee, that the specific Writer is available to work on the Order. Should such an instance occur, the company reserves the right to assign the best available specialist in the Subject Area of the Order. The cost of the Preferred Writer feature will be funded back to the Customer to his/her Credit Balance. 

6. Order Delivery

6.1 The Company is held responsible for the delivery of the Product and for meeting the deadline indicated in the Order.

6.2 It is the Customer’s personal responsibility to ensure availability of delivery channels once the Company has provided the Product to the Client. The Company will not be held responsible for incorrect email address indicated by the Customer in the profile, spam filters, internet outages and general customer negligence to provide communication channels and others which are beyond the control of the Company. The Customer is encouraged to contact Support 24/7 using all communication channels available for assistance with the Order Delivery.

6.3 The Customer is held responsible for downloading the product in a timely manner after the Product has been provided by the Company.

7. Order Revision

7.1 Free amendments are provided to the Customer by the Company to ensure the quality of the Product provided and to ensure total Customer’s satisfaction with the Product. To receive a free revision of the Product, the Customer has to submit a revision request in written form using the Messaging System or Company’s email no later than fourteen (14) calendar days after the Order delivery date and no later than thirty (30) calendar days after the Order delivery date for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other reasonably large assignments. Should the revision deadline be missed, the Customer may have his or her order revised for additional payment or place an order for editing.

7.2 The Quality Assurance Department reserves the right to decline a revision request if the revision instructions violate initial Order instructions. In such cases, the Customer may be requested to pay additionally for the requested changes or place the Order for editing.

7.3. The Quality Assurance Department reserves the right to decline or limit multiple revision requests if the Customer’s behavior demonstrates obvious exploitation of the Writer and other unreasonable requests.

7.4 If the request meets all defined requirements underlined in these Terms and Conditions, our Company will revise the delivered product free of charge.

8. Refund Policy

The Company is held responsible for delivering the Product in a timely manner and according to the Customer requirements indicated in the Order. Should any of the Company’s commitments be violated the Customer is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

9. The Use of Products

9.1 When making a payment for an Order you agree it is for personal and non-commercial use only and the payment you make is a reflection of time and effort for conducting research and writing pertaining to your order as well as maintenance and administration necessary for Product delivery.

9.2 You are not to reproduce, modify, distribute or display the Product in any way on a World Wide Web or in the form of a hard copy over a reasonable limit necessary for personal use.

9.3 Writers who work on behalf of our Company hand over the ownership of all delivered Products to the Company, that retains full copyright of the Products We provide.

9.4 All Products are provided solely as an example of research, reference or for learning and a sample of how to perform an academic writing. All Intellectual Property Rights and Copyright remain with the Company.

10. Company’s Responsibility

10.1 The Company has zero tolerance for plagiarism, academic dishonesty and fraud. We will not be held accountable if such unethical and illegal use of our products and Website content occurs.

10.2 We strictly abide all Copyright laws. Any opposing activity is solely a responsibility of the Customer if he/she breaks our Terms and Conditions.

11. Verification Process

11.1 In order to meet the existing fraud prevention policies and procedures we must provide verification of every Customer’s billing information. It is the Customer’s sole responsibility to immediately verify the provided data and comply with our Company’s request sent via email. We reserve the right to reject not verified orders as they are violating our Agreement.

11.2 Stolen cards usage or any other fraudulent behavior will be immediately reported to the relevant law enforcement authorities for further investigation. Our Company is strongly against any kind of cybercrime.

12. Affiliate program

12.1 When placing your first Order on our Website, You have an opportunity to participate in our Affiliate Program. Affiliate Program participants receive credits to their Personal Balance for referring friends and acquaintances to our Website, using Company tools to identify and verify referrals. Our Clients can find more detailed info about our Affiliate Program in his/her Personal Cabinet

12.2 To start participating in our affiliate program, the Client needs to verify his phone number and/or e-mail to ensure, that there is at least one way of communication that is valid. If the Client is not willing to verify his contact details and/or provide some of his/her personal information, one can not participate in the Affiliate Program

12.3 Once verified, the Client may start referring friends using Company tools and markers and get Credits for their referrals. Credits given to the Client are not payable and can be used for internal Company purchases only (partial or full order amount coverage).

12.4 Commission is transferred to Personal Balance for valid referrals received with help of Company tools and markers. If the person can not be identified as referred by you (your affiliate code was not used), commission will not be transferred. In case the Client would misrepresent him/herself to be his or her own referral – commission will not be paid and all sorts of cooperation between this Client and the Company will be terminated.

13. Miscellaneous Provisions

13.1 All Terms and Conditions that define the rights and obligations of both contract parties, the Customer and the Company, are listed in this Agreement. This document solely, its statements, promises or inducements, are to be considered valid or binding. After accepting the Terms and Conditions, this Agreement substitutes all previous verbal or written communications and/or Agreements between the parties. The content can only be modified in writing, signed by the Customer and the Company, and endorsed on this Agreement.

13.2 The Customer accepts that if a certain portion of our Terms and Conditions is in conflict with any state law, it will not affect the rest of the document. Our and the Customer’s rights and obligations will continue to be in force as there is no invalid part in the Agreement.

13.3 The Agreement is governed, in its interpretation and performance, by the laws of the state where the Company is located and holds its principal business.

14. Privacy Policy

At EssaysSolutions your privacy and your personal information security are one of our main priorities. We want our clients to fully understand, what information we collect and how we further use it and how we store it. Be assured that we only collect information that is necessary for us to provide you with our products and services

Personal info we collect includes, but is not limited to:

Your Name

Your Email Address

Your Contact Phone Number(s)

Other electronic data that helps us analyze and improve your customer experience with our Website

14.1 Purpose of This Privacy Policy

Our goal is that you know what personal info we collect, exactly why we collect such data, and how we use it. We also provide you with options to access that data to control and update it when necessary

14.2 Personal Information We Collect

In order to provide you with quality service and products, we collect the above-mentioned information from you. You provide it to EssaysSolutions voluntarily; we in no other way can or will retrieve it from you. Information that we collect is needed to match your product requirements, to contact you in case order clarifications are needed and to deliver the final product. You provide this information in the following circumstances:

  • When making your first purchase, you automatically create a personal account with EssaysSolutions. You will provide your contact information in order to create an account.
  • When placing orders with EssaysSolutions, you provide very specific details that may reveal personal information (such as year of study, the Subject the product addresses or the name of the course you take). We assure you that this information is used ONLY to match your order requirements.
  • You may request help from the EssaysSolutions customer support department. In this case, you will provide your email address and phone number so that we may contact you.
  • You may fill out contact forms to sign up for our newsletters or other information /alerts. In this case, you will provide your email address and a cell phone number.
  • If you participate in any of our surveys, contests, or other interactive activities, you may be providing your contact information

Again, all of this information you provide voluntarily, it may not and will not be retrieved by us in any other way than from you directly, by filling in the respected website/application fields and forms.

14.3 Other Information We Collect

We indirectly collect some information too.

  1. We keep track of all the orders and communication you have with respect to these orders via communication channels the service provides. We record and store the history of our communication in order to provide the quality service and improve your customer experience.
  2. We use cookies and some other technologies that will track how you browse our site, pages you visit, how long you stay on each page, and the frequency with which you access our site or pages. We do this so that we can give you a better and more personalized experience. Check our Cookie Policy for more details.
  3. We often collect IP addresses, browser types, dates, times of use of our services, preferred language, types of devices used to access our site in order to technically adjust our service content to your needs.
  4. You may also provide us with personal information of others who might benefit from our products or services (if you become our Affiliate Program Member). We use this information for purposes of promoting our products/services or for identifying potential new customers.

This information is stored and used within EssaysSolutions ONLY, will not be resold or provided to any third party, that is not related to the delivery of the service you purchase

14.4 How We Use the Information We Collect

We only collect the minimum amount of data we need for purposes of serving you better and we limit our use of it to the following:

  1. Data you have given us permission to use for stated purposes
  2. Data you have provided that we must use to communicate with you in order to deliver services
  3. Data that is required to be shared to satisfy legal requirements or to cooperate with law enforcement officials.

We also store data that we use to update or improve our services to you. When you have purchased products or services, we keep this information and use it to offer additional services that we believe may interest you. As well, we use it for the following:

  1. To diagnose any issues with our site, including errors, broken links, security risks, and improvements we can make to our site, app, or pages
  2. To identify our clients and protect the company against fraud and abuse

14.5 What We Share

There are times when your personal information is shared with third parties, and it is important that you know under what circumstances this occurs:

  1. We will share with other partner parties, whose services are integrated with ours (spell checkers, service platforms etc.)
  2. We will share with third parties with whom we have contracted for certain services, to include:
  3. Payment processors
  4. Those who advertise for us
  5. Those who are contracted to administer surveys, contests, etc.
  6. Contractors we may use to deliver emails, surveys, etc.
  7. Others with whom we contract for customer relationship functions

Information that we share is necessary for our partners to perform their functions. We also have strict terms and conditions for their use of your data, to which they legally agree in writing. They may not share your information with anyone else, other than sub-contractors, and the same terms and conditions apply to them.

14.6 How and Why We Communicate With You

We will communicate with you regarding services you have purchased. We may also communicate with you about additional services offered by us or third parties if we believe they will be of interest to you.  Our third-party contractors may also communicate with you regarding their services. You may withdraw permission at any time, and the process for that is covered later in this policy. In general, these are the methods used to communicate with you:

  • Email
  • Phone Calls
  • Text Messaging
  • Automated emails or text that are sent out in bulk to our mailing/contact lists

Important: If you want to modify the communications you receive from us or from third-parties, you may do so by access the “settings” link on your account page.

Important: If we collect information from you that will be shared with a partner or on that partner’s behalf, you will be informed up front. You will be told to whom the information will be provided and the privacy policy that will be in effect. And you will have the right to withdraw your permission at that time.

When you use a service that is not our company and that service allows you to import contacts, you may import our website. In this case, we will use your information only for the purposes of offering products and services according to this privacy policy. You may opt out at any time, by contacting our customer support department and requesting to be removed from our database.

14.7 International Transfer of Information

You may use our services from a country different from the country in which our servers may be located. This will mean that your personal data travels internationally. As well, we have support centers located in countries other than our head office. In all of these cases, this privacy policy is still in effect.
14.8 We Cooperate With All Legal Authorities

Compliance with the law is a policy that does not waver. Whenever any governmental, law enforcement or other legal entity requests information about our users/customers, we will cooperate with them. We will disclose your personal information as requested, in order for authorities to complete their legal processes. Further, if we deem any activity on the part of a user or customer to be illegal, we will report such activity to the appropriate law enforcement officials.  We do so to protect not only ourselves but also all other users and third-parties with whom we contract.

When it is allowed, we will notify you that your information has been requested and which legal authority has done so.

14.9 Our Use of Web Analytics Tools

We use a variety of analytics tools that are available to us to collect information about how our users/customers interact with our website or app. This information includes how you access our site or app, what pages you visit, and the length of time you spend on each page. Again, this information is aggregated so that we can improve and update our site/app for a better user experience.

When we use analytics tools, consistent cookies are placed in your browser. This will identify you for each subsequent visit to our site or app. No one may use cookies that one tool has placed. These cookies do not include any of your personal information, and you have several options for opting out of cookies.

14.10 Targeted Advertising

Based upon your activity on our site or app, you will receive offers from use and from third-party partners. Again, these are based upon your activity and relate to products or services which may be of interest. And because we contract with third-party services to manage some of our advertising, these contractors may track your activity and provide offers to you as well. You may opt out of such advertisements by contacting our customer support department and getting instructions for doing so. General ads which are presented to our entire audience base will continue to be presented to you.

14.11 When You Access Third-Part Sites From Our Site

There are links on our site to third-party sites. Should you choose to access any of them from our site, you must understand and agree that we are not responsible for any content on those sites, nor does our privacy policy remain in effect as soon as you leave our site. As a precaution, we urge you to read that website’s privacy policy before proceeding through the site.

14.12 Privacy Shield Frameworks

Currently, there are EU-U.S. and Swiss-U.S. privacy shield frameworks. This means that we will be responsible for any personal data transferred to or from us and the EU or Switzerland. You can read more about this here. As we operate around the globe, however, we do comply with the regulatory laws of any country in which we or one of our third-party partners operates.

14.13 Your Control of Your Personal Data

You can access all of your personal data through the account settings on your account page. Here you may update your information or request to delete of any of it. Should request deletion of your personal information in the course of our completing an order from you, the data will remain in force, as long as we need it to complete your order. Once it is no longer required, we will delete it.

14.15 Our Procedures for Storing and Securing Your Data

We use the latest technologies to securely store your personal information, even using encryption when warranted.

Further, we keep your personal data as long as necessary to provide the services you have requested. There are other reasons for retaining your information beyond that point.

  1. Storing it may be required by law or through a legal contract to which we are a party

  2. For preserving a record of your transaction, resolving disputes, or either defending or enforcing our legal rights

  3. For managing our financial records.

If you have concerns regarding our retention of your personal data, please contact our customer support department.

14.16 Your Use of ‘Do Not Track’ Notifications

Some browsers allow you to place a ‘do not track’ notification when you visit a website. Because the meaning of this notification is not clear, you need to understand that we do not alter our policies or procedures when we see these notifications.

14.17 Age Requirements

We provide products and services to individuals who are at least 18 years of age. The reasons are obvious. We do not obtain or store personal data of minor children. If you believe that an under-age child has access to our site and ordered services, we ask that you notify us immediately.

14.18 When We Make Changes to Our Privacy Policy

We do have the right to modify or amend this privacy policy at any time. If and when we do make changes, we will post those changes on our website and app and anywhere else we think it would be appropriate to do so. In general, you can expect notifications to be made on our website and through emails to all of our subscribers. Any substantial changes we make will not go into effect until 30 days after posting so that our users/customers have the time to review them and take any action they believe is in their best interests.

14.19 General Data Protection Regulation (GDPR)

If you reside within the geography of the European Economic Area, and thus are protected by the GDPR, then you may address issues or complaints to:

http://www.ico.org.uk,

or by standard mail to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom,

or by phone at 0303 123 1113

14.20 Contacting Us

We have a customer support department that is open 24 hours a day and available by phone, live chat, or email, as indicated on our site. We will respond as quickly as possible to any question or concerns you may have.

15. Warranty Disclaimer

The Company provides no warranties or representations in terms of the stated website or any materials published. The case includes any warranties of merchantability or lack of infringement of use, or any warranties arising from the direct usage of the service or any products purchased via this website.

The Company also does not claim that our service will always be uninterrupted or free of errors, and thus will not be held liable for any consequences that can occur as a result. It is the Customer’s responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content provided in connection with our service or otherwise.

16. Limitation of Liability

By accepting the above Terms and Conditions of this Agreement you agree to release and not hold the Company and its employees, shareholders, officers, agents, representatives, directors, affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the products, including but not limited to:

(a) telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;

(b) failed, garbled, incomplete or delayed computer transmissions;

(c) any condition caused by events beyond the control of the Company, that might cause the product to be corrupted, delayed or disrupted;

(d) any injuries, damages or losses of any sort arising in connection with, or as a result of, utilizing our services;

(e) any printing or typographical errors in any materials associated with our services.

17. Amendments

Customers accept that the Company can modify its Terms and Conditions determined by the Agreement; therefore, it is recommended and strongly advised, that they continuously review these pages.

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